Bilingual Customer Service Representative
Job Description
Our client located in Ajax, Ontario is seeking a Bilingual Customer Support Representative.
CGD certificate required
Pay rate: $25-27/hr
Start Date: Jan 20th, 2025
This is a Weekly rotation position- Monday to Friday (9 am-5 pm and 11 am-7 pm)
The team works Tuesday in the office and one other day of their choice (2 days mandatory) and 3 days’ work from home
{- Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
- Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
- Hybrid work– a flexible working model where employees work partly in workplace and partly remote (at home)}
24 months contract
RESPONSIBILITIES:
- Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
- Have progressive level of customer management experience to actively support a predefined customer allocation.
- Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations.
- Actively manage customer purchase orders from order intake to shipment.
- Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
- Problem solving skills to identify blockers with systems and/or tools.
- Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
- Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process.
- Daily Management of AOG activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc.
- Participate in reviews / meetings as required.
Requirements
- Diploma in Business Administration or equivalent.
- Front Office Customer Services/Account experience, preferably in a manufacturing environment.
- Proficiency in SAP.
- Proficiency on MS Word, Excel, PowerPoint, Outlook.
- Excellent verbal and written English communication skills.
- Excellent interpersonal skills and strong sense of teamwork.
- Sense of priority's management.
- Bilingual – Portuguese / English, Spanish / English, French / English - preferred
If you have the skills and experience that we are looking for to be successful in this role, please apply online, email or fax your resume to Rajwinder Kaur
Fax to 905-231-3860
We are an equal opportunity Employer.
